Delivery and Shipping Policy
Overview
All online orders placed through the Stage Zero (Pty) Ltd (Stage Zero) website are fulfilled and delivered by Stage Zero. This Delivery and Shipping Policy outlines the process, costs, and conditions applicable to your Stage Zero purchases, aligning and to be read with all relevant terms and conditions.
Delivery Areas and Options
Service Area:
Delivery is available only within the borders of the Republic of South Africa. Orders cannot be shipped outside the country.
Courier Service:
Deliveries are handled by a third-party courier service contracted by Stage Zero. The specific courier may vary depending on operational requirements.
Delivery Timeframes:
Orders are typically processed and dispatched within 5 (five) business days from the date of purchase, subject to stock availability and payment confirmation. Once dispatched, delivery generally takes 5 (five) business days, depending on your location within South Africa. Extended lead times may apply for areas outside main metropolitan regions. These timeframes are estimates and may be affected by high-volume periods (e.g., Easter Weekend), public holidays, or unforeseen circumstances (e.g., courier delays or weather events).
Shipping Costs
Standard Delivery Fees:
A flat delivery fee of R250 is charged for orders.
Additional Fees:
Stage Zero reserves the right to charge an extra delivery fee if required (e.g. for redelivery attempts following a failed delivery). This will be communicated to the customer if and when needed.
Price Adjustments:
Stage Zero reserves its rights to adjust its pricing due to third party, supplier and/or market fluctuations forthwith upon written notice to the customer.
Order Processing and Tracking
Processing:
Orders are processed once payment has been successfully verified. You will receive an order confirmation email with your Stage Zero order reference number upon completion of your purchase.
Tracking:
Upon dispatch, you will receive a tracking number (waybill number) via email or SMS, allowing you to monitor your delivery progress through the courier’s tracking system. If you do not receive this, contact support@stagezero.co.za with your order reference number.
Delivery Conditions
Successful Delivery:
Deliveries occur Monday to Friday between 08:00 and 17:00, excluding weekends and public holidays. A signature and/or proof of identification may be required upon receipt. It is your responsibility to ensure someone is available to accept the parcel or to provide a secure delivery location. If no one is available, the courier may attempt redelivery or leave a notification for you to reschedule or collect from a designated point.
Failed Delivery:
Once an order is confirmed, the customer may not change the delivery address. If delivery cannot be completed after reasonable attempts, the order may be returned to Stage Zero. The customer will be notified and an additional fee (minimum R250, depending on location) may apply for redelivery.
Risk of Loss:
Ownership in and risk of loss transfers to the customer once the order is delivered to the address provided or collected from a designated point.
Issues with Delivery
Incorrect or Damaged Items:
If your order is delivered with missing, incorrect, or damaged items, notify us within 48 hours of receipt emailing support@stagezero.co.za including your order reference number and details of the issue. Return / courier costs of damaged items shall at all times be for the customer’s account.
Stage Zero may request photographic evidence or the return of the item (in its original packaging) to process a replacement or refund, subject to Stage Zero’s Cancellations and Returns Policy.
Non-Delivery:
If customer’s order does not arrive within the estimated timeframe, contact support@stagezero.co.za with the order reference number for assistance.
Limitations of Liability
Stage Zero shall not be liable for delays, non-delivery, or damage caused by factors beyond our reasonable control, including courier errors, incorrect address details provided by you, or force majeure events (e.g., strikes, natural disasters).
Stage Zero’s liability for failing to deliver timeously is limited to arranging delivery at a later agreed time at no additional charge, except where additional fees apply (e.g., redelivery).
Delivery dates and times are estimates only and do not constitute a guaranteed service level.
Contact Information
For shipping and delivery inquiries related to Stage Zero orders, contact us at:
Email: support@stagezero.co.za
Phone: 087 162 5000 (Monday to Friday, 08:00–16:30)
Additional Notes
This policy is subject to change without prior notice. Please review it regularly at Stage Zero’s website for updates. By placing an order with Stage Zero, you agree to abide by this Delivery and Shipping Policy.
