Support
FAQ
Volta 40
The Volta 40 can power Wi-Fi Access Points, Routers, Phones and other small devices.
Yes, the Volta 40 can charge and discharge simultaneously.
No, the Volta 40 is not waterproof.
We aim to get your Volta 40 to you as quickly as possible. We rely on couriers for deliveries but you should receive your Volta 40 within 10 working days from acceptance of your order depending on the delivery address.
We are responsible for ensuring your Volta 40 works. Please contact the Stage Zero team via the support call centre or log a ticket via our customer portal and we will facilitate a replacement unit should there be no damage due to abuse or neglect.
Maintenance and upkeep of your Volta 40 is our responsibility. If there are any faults Stage Zero will arrange for the replacement of your device.
The Volta 40 always remains the property of Stage Zero. Once your contract expires, you may either choose to renew your contract for an extended period or to cancel your existing contract.
Our courier company will arrange to come and collect your device from you. Also refer to our Cancellation and Returns policy
Your Volta 40, its cables, a few ports and adapters.
You can keep it charging when you have power.
On average you should be able to run these devices simultaneously up to 2.5 hours
No, the Volta 40 is not strong enough to charge a laptop. You would require a Volta 500, Volta 700 or higher.
12 or 24 months, depending on the option you select.
You can cancel with 30 days notice via the Customer Portal.
We will either require you to return your Volta 40, or facilitate its collection.
No. You are just responsible for the courier fees to return the Volta 40 to Stage Zero. (T’s & C’s Apply, the device has to be in a working condition or penalties will apply)
Yes, a cancellation fee of R250 incl. VAT will be payable as well as courier fees for the return of the Volta 40 to Stage Zero.
If you renew your contract and we identify a problem with your Volta 40, we will replace it. If not, your device may remain with you, until the agreement is cancelled.
Your Volta device will automatically take over and provide electrcity to the connected devices
Volta 500
The Volta 500 can power Smartphones, Tablets, Wi-Fi Routers, TV’s, DStv, Laptops and more.
Yes, the Volta 500 can charge and discharge simultaneously.
No, the Volta 500 is not waterproof.
We aim to get your Volta 500 to you as quickly as possible. We rely on couriers for deliveries but you should receive your Volta 500 within 10 working days from acceptance of your order depending on the delivery address.
We are responsible for ensuring your Volta 500 works. Please contact the Stage Zero team via the support call centre or log a ticket via our customer portal and we will facilitate a replacement unit should there be no damage due to abuse or neglect.
Maintenance and upkeep of your Volta 500 is our responsibility. If there are any faults Stage Zero will arrange for the replacement of your device.
The Volta 500 always remains the property of Stage Zero. Once your contract expires, you may either choose to renew your contract for an extended period or to cancel your existing contract.
Our courier company will arrange to come and collect your device from you. Also refer to our Cancellation and Returns policy
Your Volta 500, its cables, adapters, and power cables. The user manual can be downloaded from the customer portal, and is also shared via email.
You can keep it charging when you have power.
The Volta 500 has a capacity of 1,280wh and the Volta 700x has only 537wh. This is due to fact that the Volta 500 actually has a bigger battery than the 700 and therefore will run longer.
No, however the device will start “beeping” when the battery is running low
12 or 24 months, depending on the option you select.
You can cancel with 30 days notice via the Customer Portal.
We will either require you to return your Volta 500, or facilitate its collection.
No. You are just responsible for the courier fees to return the Volta 500 to Stage Zero. (T’s & C’s Apply, the device has to be in a working condition or penalties will apply)
Yes, a cancellation fee of R650 incl. VAT will be payable as well as courier fees for the return of the Volta 500 to Stage Zero.
If you renew your contract and we identify a problem with your Volta 500, we will replace it. If not, your device may remain with you, until the agreement is cancelled.
Your Volta device will automatically take over and provide electrcity to the connected devices
Volta 700X
The Volta 700X can power Smartphones, Wi-Fi Routers, Drones, Bluetooth speakers, Laptops, and more.
Yes, the Volta 700X can charge and discharge simultaneously.
The Volta 700X is Water resistant (IP 65 rated)
We aim to get your Volta 700X to you as quickly as possible. We rely on couriers for deliveries but you should receive your Volta 700X within 10 working days from acceptance of your order depending on the delivery address.
We are responsible for ensuring your Volta 700X works. Please contact the Stage Zero team via the support call centre or log a ticket via our customer portal and we will facilitate a replacement unit should there be no damage due to abuse or neglect.
Maintenance and upkeep of your Volta 700X is our responsibility. If there are any faults Stage Zero will arrange for the replacement of your device.
The Volta 700X always remains the property of Stage Zero. Once your contract expires, you may either choose to renew your contract for an extended period or to cancel your existing contract.
Our courier company will arrange to come and collect your device from you. Also refer to our Cancellation and Returns policy
Your Volta 700X, its cables, adapters, and power cables. The user manual can be downloaded from the customer portal, and is also shared via email.
You can keep it charging when you have power.
The Volta 500 has a capacity of 1,280wh and the Volta 700x has only 537wh. This is due to fact that the Volta 500 actually has a bigger battery than the 700 and therefore will run longer.
No, although you can use and charge the Volta 700 at the same time, the battery will not charge at full speed while there is a load on the device. It does not support a “through-put” function.
12 or 24 months, depending on the option you select.
You can cancel with 30 days notice via the Customer Portal.
We will either require you to return your Volta 700X, or facilitate its collection.
No. You are just responsible for the courier fees to return the Volta 700X to Stage Zero. (T’s & C’s Apply, the device has to be in a working condition or penalties will apply)
Yes, a cancellation fee of R650 incl. VAT will be payable as well as courier fees for the return of the Volta 700X to Stage Zero.
If you renew your contract and we identify a problem with your Volta 700X, we will replace it. If not, your device may remain with you, until the agreement is cancelled.
Your Volta device will automatically take over and provide electrcity to the connected devices
Volta 2K
Volta 2K can power essential lights and plugs for your home, your office, your retail shop or small business.
Yes, the Volta 2K can charge and discharge simultaneously.
No, the Volta 2K is not waterproof.
Volta 2K will not be delivered to you, but rather installed at a convenient prearranged time by one of our approved contractors.
We are currently experiencing high demand for our products and long lead times may be expected. We however aim to install your system within 2-3 weeks after acceptance of your order. We recommend that you monitor the progress of your order via the Stage Zero Customer Portal or by contacting our Support Call Centre.
We are responsible for ensuring your Volta 2K works. Please contact the Stage Zero team via the support call centre or log a ticket via our customer portal and we will facilitate a replacement unit should there be no damage due to abuse or neglect.
Maintenance and upkeep of your Volta 2K is our responsibility. If there are any faults Stage Zero will arrange for the replacement of your device.
The Volta 2K always remains the property of Stage Zero. Once your contract expires, you may either choose to renew your contract for an extended period or to cancel your existing contract.
The 2K can not be returned, it will be deinstalled at a convenient prearranged time by a Stage Zero approved contractor.
12 or 24 months, depending on the option you select.
You can cancel with 30 days notice via the Customer Portal.
We will arrange a contractor to deinstall and collect the system from your site.
No. (T’s & C’s Apply, the device has to be in a working condition or penalties will apply)
Yes, a cancellation fee of between R7,000 and R17,500 incl. VAT will apply depending on your location.
If you renew your contract and we identify a problem with your Volta 2K, we will replace it. If not, your device may remain with you, until the agreement is cancelled.
No, once your account is approved a contractor will schedule an appointment with you to install and connect the Volta 2K to your distribution board.
Yes. A COC not older than 2 years is required before the installation can take place. The contractor will issue a supplementary COC after the installation of the Volta 2K is complete.
Depending on the user’s distribution of the 3-phase within the main distribution board, the Volta 2K can provide back-up to one of the phases or alternatively, a Volta 2K can be installed per phase .
Your Volta device will automatically take over and provide electrcity to the connected devices
Volta 3K / 3K Pro / 6K / 6K Pro
The Volta 3K and 6K range can power essential lights, plugs and home appliances including refrigerators, televisions, home entertainment systems, laptops, desktop PCs, fans, microwave ovens, kettles and other small kitchen appliances.
Small kitchen
Yes, the Volta 3K and 6K range can charge and discharge simultaneously.
No, the Volta 3K and 6K range is not waterproof.
The Volta 3K/6K will not be delivered to you, but rather installed at a convenient prearranged time by one of our approved contractors.
We are currently experiencing high demand for our products and long lead times may be expected. We however aim to install your system withing 2-3 weeks after acceptance of your order. We recommend that you monitor the progress of your order via the Stage Zero Customer Portal or by contacting our Support Call Centre.
We are responsible to make sure your Volta 3K/6K works. Please contact the Stage Zero team via the support call centre or log a ticket via our customer portal and we will facilitate a replacement unit should there be no damage due to abuse or neglect.
Maintenance and upkeep of your Volta 3K/6K is our responsibility. If there are any faults Stage Zero will arrange for the replacement of your device.
The Volta 3K/6K always remains the property of Stage Zero. Once your contract expires, you may either choose to renew your contract for an extended period or to cancel your existing contract.
The Volta 3K/6K can not be returned, it will be deinstalled at a convenient prearranged time by a Stage Zero approved contractor.
1.5 – 3.0 hours depending on model
You can cancel with 30 days notice via the Customer Portal.
We will arrange a contractor to deinstall and collect the system from your site.
No. (T’s & C’s Apply, the device has to be in a working condition or penalties will apply)
Yes, a cancellation fee of between R7,000 and R17,500 incl. VAT will apply depending on your location.
If you renew your contract and we identify a problem with your Volta 3K/6K, we will replace it. If not, your device may remain with you, until the agreement is cancelled.
No, once your account is approved a contractor will schedule an appointment with you to install and connect the Volta 3K/6K to your distribution board.
Yes. A COC not older than 2 years is required before the installation can take place. The contractor will issue a supplementary COC after the installation of the Volta 3K/6K is complete.
Depending on the user’s distribution of the 3-phase within the main distribution board, the Volta 3K/6K can provide back-up to one of the phases or alternatively, a Volta 3K/6K can be installed per phase .
Your Volta device will automatically take over and provide electricity to the connected devices
Hanley 5K / 5K Pro / 10K / 10K Pro
The Hanley 5K and 10K range can power essential lights, plugs and home appliances including refrigerators, televisions, home entertainment systems, laptops, desktop PCs, fans, microwave ovens, kettles and other small kitchen appliances.
Small kitchen
Yes, the Hanley 5K and 10K range can charge and discharge simultaneously.
No, the Hanley 5K and 10K range is not waterproof.
The Hanley 5K/10K will not be delivered to you, but rather installed at a convenient prearranged time by one of our approved contractors.
We are currently experiencing high demand for our products and long lead times may be expected. We however aim to install your system withing 2-3 weeks after acceptance of your order. We recommend that you monitor the progress of your order via the Stage Zero Customer Portal or by contacting our Support Call Centre.
We are responsible to make sure your Hanley 5K/10K works. Please contact the Stage Zero team via the support call centre or log a ticket via our customer portal and we will facilitate a replacement unit should there be no damage due to abuse or neglect.
Maintenance and upkeep of your Hanley 5K/10K is our responsibility. If there are any faults Stage Zero will arrange for the replacement of your device.
The Hanley 5K/10K always remains the property of Stage Zero. Once your contract expires, you may either choose to renew your contract for an extended period or to cancel your existing contract.
The Hanley 5K/10K can not be returned, it will be deinstalled at a convenient prearranged time by a Stage Zero approved contractor.
1.5 – 4.0 hours depending on model
12 or 24 months, depending on the option you select.
You can cancel with 30 days notice via the Customer Portal.
We will arrange a contractor to deinstall and collect the system from your site.
No. (T’s & C’s Apply, the device has to be in a working condition or penalties will apply)
Yes, a cancellation fee of between R7,000 and R17,500 incl. VAT will apply depending on your location.
If you renew your contract and we identify a problem with your Hanley 5K/10K, we will replace it. If not, your device may remain with you, until the agreement is cancelled.
Yes. A COC not older than 2 years is required before the installation can take place. The contractor will issue a supplementary COC after the installation of the Hanley 5K/10K is complete.
Depending on the user’s distribution of the 3-phase within the main distribution board, the Hanley 5K/10K can provide back-up to one of the phases or alternatively, a Hanley 5K/10K can be installed per phase .
Your Volta device will automatically take over and provide electricity to the connected devices
Solar & Backup
You can cancel with 6 month’s notice via the Customer Portal. No cancellation fee will be applicable if you cancel your contract after 18 months, By giving 6 months notice to end the agreement on month 24.
Yes, a cancellation fee of R15 000 incl. VAT will be payable.
Yes. A COC not older than 2 years is required before the installation can take place. The contractor will issue a supplementary COC after the installation of the SSEG solution is complete.
After you completed our solar wizard, paid your deposit and submitted the required documents we will verify your information and plan your solar rooftop solution. Should your solution not be feasible for a Power Purchase Agreement (PPA)we will offer your a rental option or refund your deposit.
Should the solution be feasible for a Power Purchase Agreement (PPA) we will initiate various compliance applications and schedule your installation to complete your order.
After you completed our solar wizard, paid your deposit and submitted the required documents we will verify your information and plan your solar rooftop solution, initiate various compliance applications and schedule your installation to complete your order.
We are currently experiencing high demand for our products and long lead times may be expected. We however aim to install your system within 2-3 weeks after confirmation of the feasibility of your site. We recommend that you monitor the progress of your order via the Stage Zero Customer Portal or by contacting our Support Call Centre.
The following will take place after your order has been placed:
1. We verify your information, approve your account, verify the feasibly of and plan your rooftop solution
2. The equipment required for your solar installation is reserved
3. We register your system with your municipality and submit a grid-tie application for permission to sell back to the grid
4. An approved contractor will schedule an appointment with you to install your solar solution and issue you with a supplementary COC (certificate of compliance)
5. A Stage Zero electrical engineer will verify the system remotely and if required schedule a second appointment for inspection and activation of the system.
6. The bi-directional electricity meter will be installed by your electricity distributor whereafter optimal savings will be achieved.
Yes, we allow upgrades and downgrades per the table below. Battery upgrades and downgrades requires 30 day’s notice and system changes 90 day’s notice via the Support Call Centre or Customer Portal. System upgrades/downgrades will only be allowed if the customer qualifies based on their energy consumption over the prior 12 months. An upgrade fee of R3 750 or a downgrade fee of R7 500 will be applicable.
Yes, we allow upgrades and downgrades per the table below. Battery upgrades and downgrades requires 30 day’s notice and system changes 90 day’s notice via the Support Call Centre or Customer Portal. An upgrade fee of R3 750 or a downgrade fee of R7 500 will be applicable.
Absolutely. You will be able to see all the relevant consumption and production analytics, money saved and live energy flows of your solution in our customer portal.
The solutions are fully managed by Stage Zero – This means that we are 100% responsible for the maintenance of the solar solution installed at your residence.
Yes, you’ll still receive a electricity bill from your energy distributor. Your home solar system will be connected to your distribution board, and therefor you will continue to receive a bill from your energy distributor for energy consumed from the grid.
However, with one of the Stage Zero solar solutions you will dramatically reduce your monthly bill, or even cut the amount down to almost R0, with a solar panel and battery system that matches your energy use.
At Stage Zero, we provide two Solar PPA (Power Purchase Agreement) solutions:
1. Savings PPA.
2. Backup PPA.
With both installations, we provide the infrastructure, installation, and maintenance – customers are only eligible to pay for their electricity usage/consumption per month.
Our Savings PPA (which excludes battery backup), guarantees a percentage saved on your monthly energy bill. Your Solar produced and Consumed Energy shall be deducted from your regular monthly bill and charged at a discounted rate – your total monthly consumption will be billed once at a reduced rate from Stage Zero, and the remainder from the Municipality (Grid). Should your Solar produced energy total 100% of your monthly needs, you will only be liable for a service charge from the Municipality.
Our Backup PPA works on the same principle as Savings, but you will also be liable for a small monthly surcharge for the backup solution you have selected. This solution will give you added protection during loadshedding, storing energy to be used when required.
In short, Solar PPA works on producing your own energy for consumption to reduce your monthly spend, whilst Backup does the same AND stores additional energy for emergency use.
The customer is responsible to insure the system at a specified value noted in the contract.
No, we offer a complete and fully managed service. Based on the protection stage you select (Stage 4 or stage 8) we will manage your system to ensure that you are covered for that period.
This is part of the fully manager service we provide, as soon as we pickup that the panels are not performing we will arrange to send a team out to perform the necessary maintenance.
Should you have a Savings Solution, the system will not work during loadshedding and you will have no electricity.
Should you be on a Backup PPA Solution, your system will continue to run on either the electricty that is generated by the solar panels or the battery backup that is installed.
Should you have a Savings Solution, the system will not work during loadshedding and you will have no electricity.
Should you be on a Backup Rental Solution, your system will continue to run on either the electricty that is generated by the solar panels or the battery backup that is installed.
General
A copy of your contract and full record of your order will be e-mailed to you upon confirmation of your order. You can also access a copy of your contract in the Stage Zero Customer Portal or request a copy from the Stage Zero Support Call Centre.
Yes, the client is responsible for insuring the products
No, all Stage Zero products are available on a subscription basis only
Your Business Partner number can be found on your Municipal Invoice
Your Municipal rates account number can be found on your Municipal Invoice
The total combined Watts of your electronic devices divided by your Inverters Wh = the time you can run them. Alternately, you may ask one of our sales specialists to calculate this/provide you with our calculator.
The customer will be liable for the repair or replacement costs whereafter a replacement until will be sent to the customer.
Proof of Address, Proof of Bank Account, Copy of ID
Proof of Address, Proof of Bank Account, Copy of ID and a Certificate of Compliances not older than 2 years.
The Volta 40, Volta 500 and Volta 700X are all available for nationwide delivery
You can chose various battery backup options based on your needs through the online Wizard.
R5,999 for all Solar & Backup solutions
Currently all Stage Zero products are available on a subscription basis only
Our services are only available for new installations
12 or 24 months, depending on the option you select.
No, once your account is approved a contractor will schedule an appointment with you to install and connect the Hanley 5K/10K to your distribution board.