The Volta 40 can power Wi-Fi Access Points, Routers, Phones and other small devices.

Yes, the Volta 40 can charge and discharge simultaneously.

No, the Volta 40 is not waterproof.

We aim to get your Volta 40 to you as quickly as possible. We rely on couriers for deliveries but you should receive your Volta 40 within 10 working days from acceptance of your order depending on the delivery address.

We are responsible for ensuring your Volta 40 works. Please contact the Stage Zero team via the support call centre or log a ticket via our customer portal and we will facilitate a replacement unit should there be no damage due to abuse or neglect.

Maintenance and upkeep of your Volta 40 is our responsibility. If there are any faults Stage Zero will arrange for the replacement of your device.

The Volta 40 always remains the property of Stage Zero. Once your contract expires, you may either choose to renew your contract for an extended period or to cancel your existing contract.

Our courier company will arrange to come and collect your device from you. Also refer to our Cancellation and Returns policy 

Your Volta 40, its cables, a few ports and adapters.

You can keep it charging when you have power.

On average you should be able to run these devices simultaneously up to 2.5 hours

No, the Volta 40 is not strong enough to charge a laptop. You would require a Volta 500, Volta 700 or higher.

12 or 24 months, depending on the option you select.

You can cancel with 30 days notice via the Customer Portal.

We will either require you to return your Volta 40, or facilitate its collection.

No. You are just responsible for the courier fees to return the Volta 40 to Stage Zero. (T’s & C’s Apply, the device has to be in a working condition or penalties will apply)

Yes, a cancellation fee of R250 incl. VAT will be payable as well as courier fees for the return of the Volta 40 to Stage Zero.

If you renew your contract and we identify a problem with your Volta 40, we will replace it. If not, your device may remain with you, until the agreement is cancelled.

Your Volta device will automatically take over and provide electricity to the connected devices

The Volta 500 can power Smartphones, Tablets, Wi-Fi Routers, TV’s, DStv, Laptops and more.

Yes, the Volta 500 can charge and discharge simultaneously.

No, the Volta 500 is not waterproof.

We aim to get your Volta 500 to you as quickly as possible. We rely on couriers for deliveries but you should receive your Volta 500 within 10 working days from acceptance of your order depending on the delivery address.

We are responsible for ensuring your Volta 500 works. Please contact the Stage Zero team via the support call centre or log a ticket via our customer portal and we will facilitate a replacement unit should there be no damage due to abuse or neglect.

Maintenance and upkeep of your Volta 500 is our responsibility. If there are any faults Stage Zero will arrange for the replacement of your device.

The Volta 500 always remains the property of Stage Zero. Once your contract expires, you may either choose to renew your contract for an extended period or to cancel your existing contract.

Our courier company will arrange to come and collect your device from you. Also refer to our Cancellation and Returns policy  

Your Volta 500, its cables, adapters, and power cables. The user manual can be downloaded from the customer portal, and is also shared via email.

You can keep it charging when you have power.

The Volta 500 has a capacity of 1,280wh and the Volta 700x has only 537wh. This is due to fact that the Volta 500 actually has a bigger battery than the 700 and therefore will run longer.

5.4 hours

90%

No, however the device will start “beeping” when the battery is running low

12 or 24 months, depending on the option you select.

You can cancel with 30 days notice via the Customer Portal.

We will either require you to return your Volta 500, or facilitate its collection.

No. You are just responsible for the courier fees to return the Volta 500 to Stage Zero. (T’s & C’s Apply, the device has to be in a working condition or penalties will apply)

Yes, a cancellation fee of R650 incl. VAT will be payable as well as courier fees for the return of the Volta 500 to Stage Zero.

If you renew your contract and we identify a problem with your Volta 500, we will replace it. If not, your device may remain with you, until the agreement is cancelled.

Your Volta device will automatically take over and provide electrcity to the connected devices

The Volta 700X can power Smartphones, Wi-Fi Routers, Drones, Bluetooth speakers, Laptops, and more.

Yes, the Volta 700X can charge and discharge simultaneously.

We aim to get your Volta 700X to you as quickly as possible. We rely on couriers for deliveries but you should receive your Volta 700X within 10 working days from acceptance of your order depending on the delivery address.

We are responsible for ensuring your Volta 700X works. Please contact the Stage Zero team via the support call centre or log a ticket via our customer portal and we will facilitate a replacement unit should there be no damage due to abuse or neglect.

Maintenance and upkeep of your Volta 700X is our responsibility. If there are any faults Stage Zero will arrange for the replacement of your device.

The Volta 700X always remains the property of Stage Zero. Once your contract expires, you may either choose to renew your contract for an extended period or to cancel your existing contract.

Our courier company will arrange to come and collect your device from you. Also refer to our Cancellation and Returns policy 

Your Volta 700X, its cables, adapters, and power cables. The user manual can be downloaded from the customer portal, and is also shared via email.

You can keep it charging when you have power.

The Volta 500 has a capacity of 1,280wh and the Volta 700x has only 537wh. This is due to fact that the Volta 500 actually has a bigger battery than the 700 and therefore will run longer.

3 – 3.5 hours

90%

Yes

Yes

No, although you can use and charge the Volta 700 at the same time, the battery will not charge at full speed while there is a load on the device. It does not support a “through-put” function.

12 or 24 months, depending on the option you select.

You can cancel with 30 days notice via the Customer Portal.

We will either require you to return your Volta 700X, or facilitate its collection.

No. You are just responsible for the courier fees to return the Volta 700X to Stage Zero. (T’s & C’s Apply, the device has to be in a working condition or penalties will apply)

Yes, a cancellation fee of R650 incl. VAT will be payable as well as courier fees for the return of the Volta 700X to Stage Zero.

If you renew your contract and we identify a problem with your Volta 700X, we will replace it. If not, your device may remain with you, until the agreement is cancelled.

Your Volta device will automatically take over and provide electrcity to the connected devices

No.

Yes. A COC is required before the installation can take place. The contractor will issue a supplementary COC, covering the scope of work done, after the installation of the SSEG solution is complete.

The following will take place after your order has been placed:

– We verify your information and perform a feasibility assessment for the installation
– Once approved, the equipment required for your installation is reserved
– We apply to your municipality for permission to install the system
– Our contractor will schedule an appointment with you to install your solar solution upon approval by the local authority and issue a COC for the installation (Certificate of compliance)
– A professional engineer will schedule an appointment for inspection and approval of the installation

Absolutely! You will be able to see all the relevant consumption and production analytics, money saved and live energy flows of your solution in our Customer Portal.

The solutions are fully managed by Stage Zero – This means that we are 100% responsible for the maintenance of your solution.

The monthly rental is billed in advance on the 27th or the last day of the month, depending on the option selected. Pro-rata billing applies in the first month upon installation of a fixed device / delivery of a portable device.

This is part of the fully manager service we provide. As soon as we pickup that the panels are not performing optimally, we will arrange team to perform the necessary cleaning and maintenance.

Our Savings, Backup and Backup and Solar contracts are month-to-month with a 3 month cancellation notice.
Portable UPS contracts are either 12 or 24 months with a 30 day cancellation notice.
A cancellation / decommission charge will apply upon cancellation.

Absolutely! Our solutions are 100% flexible. Customers are able to upgrade or downgrade their solutions to match their needs via the Customer Portal.

Yes, you’ll still receive a bill from your energy distributor / provider. Your home solar system will be connected to your distribution board and therefore you will continue to receive a bill from your energy distributor / provider for energy consumed from the grid and their fixed charges (energy distributor / provider dependant)

However, with one of the Stage Zero Savings or Backup and Solar solutions you will dramatically reduce your monthly bill and may even get a net saving including the Stage Zero rental cost.

Customers are required to insure the Stage Zero system during the contract period.

No, we offer a complete and fully managed service.

The system will generate and supply power during the day when there is sufficient sunlight, however limited / no power will be generated during low generation periods or at night. Customer are able to add batteries to their Savings solution later which will provide backup power during distributor outages.

Yes! Solar and Backup solutions will continue to provide power generated by the solar panels or the battery backup that is installed during distributor outages.

A copy of your contract and full record of your order will be e-mailed to you upon confirmation of your order. You can also access a copy of your contract in the Stage Zero Customer Portal or request a copy from the Stage Zero Support Call Centre.

Yes, the client is responsible for insuring the products

No, all Stage Zero products are available on a subscription basis only.

Your Business Partner number can be found on your Municipal Invoice.

Your Municipal rates account number can be found on your Municipal Invoice

Total combined Watts of your electronic devices then divide it by the kWh of your supplied batteries and multiply by 1000, this will furnish you with the run time in hours. Alternately, you may ask one of our sales specialists to calculate this/provide you with our calculator.

The customer will be liable for the repair or replacement costs whereafter a replacement until will be sent to the customer.

Proof of Address, Proof of Bank Account, Copy of ID

Yes, credit checks are performed before orders are confirmed.

All our devices are available for nationwide delivery.

No! Except for repair cost due to customer damage, the monthly rental covers all cost.

Currently all Stage Zero products are available on a subscription basis only. Please visit our website as rent-to-own and outright purchase options will be available soon!

Our Savings, Backup and Backup and Solar contracts are month-to-month with a 3 month cancellation notice.
Portable UPS contracts are either 12 or 24 months with a 30 day cancellation notice.
A cancellation / decommission charge will apply upon cancellation.

SOC, or State of Charge, is basically how full your battery is. It’s shown as a percentage that represents the current amount of energy in your battery compared to its total capacity.

The SOC setting lets you choose how much you want to charge your battery from the grid. By setting a higher SOC, you ensure that your battery has enough charge to protect you from grid outage or load shedding. Setting a lower SOC can help you increase your savings on your electricity bills Its important to find a balanced limit to ensure optimal savings while still providing protection from any outages.

You can manage your battery’s SOC by choosing one of three options in our Customer Zone: Max Savings, Intermediate, or Max Protection. While our system automatically adjusts to help you optimize these settings, you can switch between them anytime to see what works best for your home. Just remember that your Stage Zero system learns how and when you use power, so if you have an event or a “out of the normal” expected load, we advise you to set your system back to “Default” to ensure maximum protection.

• Excludes secondary dwellings at the premises with their own set of appliances, including but not limited to geysers
• Excludes secondary geysers at the premises
• For non 3-phase solutions the use of 3-phase appliances are excluded and we reserve the right to insist on an upgrade to a 3-phase solution

We offer affordable, flexible, solar and backup rentals with no surprises. We take care of local authority applications, the monitoring, maintenance and upkeep of your system and provide 24-7 support to ensure you enjoy Affordable, reliable and uninterrupted power.

Nothing! There are no upfront fees or hidden costs!

We support all roof types at no additional costs except for asbestos or thatch roofs.

Yes

You are required to be at home or available on your phone on the installation date. If you are in an estate please check the application process with your HOA (Home Owners Association) before the installation is scheduled.

Nothing! Our solutions are fully managed by Stage Zero – This means that we are 100% responsible for the maintenance of the solution installed at your residence.

Absolutely. Our customer portal will provide you with all the relevant consumption and production analytics, money saved, and live energy flow of your solution. Visit the customer portal at https://customer.stagezero.co.za/

The savings solution mainly consists of solar panels and an PV inverter which converts the direct current (DC) produced by the solar panels into alternating current (AC) which most appliances use. Depending on your load, your energy requirements during the day will be covered by solar energy. But remember that this will not function in the event of a grid outage or loadshedding.

Absolutely! You are able to add batteries at any time by logging an upgrade request via the Customer Portal.

The Backup and Solar solution mainly consists of solar panels, batteries and an inverter which converts the direct current (DC) produced by the solar panels into alternating current (AC) which most appliances use Depending on your load, your energy requirements during the day will be covered by solar energy. Excess energy is stored in the batteries to use during the night / low solar generation periods and provide backup during power outages.

A Backup solution consists of batteries and an inverter. The batteries are charged from the grid to provide backup power during power outages.

Absolutely! Our solutions are 100% flexible. Customers are able to add additional solar panels and batteries to their solution via the Customer Portal, limited to an allowed maximum linked to the inverter size . Alternatively an upgrade to a different solution may be requested to match customer’s needs.

Customers are able to upgrade and downgrade their solutions at an additional once-off cost via the Customer Portal.

Yes! Customers are able to set their own state of charge, as frequently as they like, via the Customer Portal to optimise their savings or manage their backup power requirements.

To complete all the compliance applications we will require the following documentation:

– ID / Passport
– Copies of your last three months electricity bill from you energy distributor / provider or prepaid electricity purchases
– Proof of Physical Address
– COC (certificate of compliance)
– HOA (Home Owners Association) approval if applicable
– Landlord consent (if you are renting)

You can contact our call centre 24-7 on 087 162 5010 or log a ticket via the Customer Portal.

No problem! Your contract can either be ceded to the new owner or you can log a cancellation request via the Customer portal (A cancellation / decommission charge will apply).